Every order is prepared exclusively for you — here's everything you need to know before and after purchase.
At RAW HAVEN, every order is prepared exclusively for you. We operate on a pre-order basis, allowing us to source, inspect and quality-check every order before it leaves us. This ensures you receive authentic, luxury-quality raw Vietnamese hair without compromising on our standards.
As each order is prepared specifically for you, please allow the following processing times before dispatch.
Business days exclude weekends and UK public holidays.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Once your order has been dispatched, you'll receive a shipping confirmation email with your Royal Mail tracking number so you can follow your parcel every step of the way.
Questions about your order? Our team is always happy to help.
Email us at info@rawhaven.co.uk
We take great pride in the quality of our products and strive to provide every customer with an exceptional shopping experience. Every order is carefully prepared, inspected and quality checked before dispatch to ensure it meets our high standards.
Due to the hygienic nature of our products and because every order is prepared exclusively for you, we do not accept returns, exchanges or refunds once an order has been placed or delivered. This policy ensures that every customer receives brand-new, unused hair of the highest quality.
If you receive an incorrect item, your order arrives damaged, or an error has been made on our part, please contact us within 48 hours of receiving your order by emailing info@rawhaven.co.uk.
To help us investigate your claim, please include your order number along with a clear description and photographs of the issue. If, after reviewing your claim, we determine that an error has been made by RAW HAVEN, we will resolve the issue as quickly as possible. This may include replacing the product or offering another appropriate solution at our discretion.
To maintain the highest standards of hygiene and quality, we are unable to accept products that have been:
Please ensure you have selected the correct texture, length and lace option before placing your order, as all orders are prepared specifically for you and cannot be changed once production has begun.
Questions about this policy or your order? We're here to help.
Email us, use our Contact Form, or reach us via WhatsApp.